The Emotionally Intelligent Manager
David Caruso and Peter Salovey. San Francisco: Jossey-Bass.
See our EI Manager website.
TABLE OF CONTENTS
Introduction
Section I - The World of Emotional Intelligence
Chapter 1 - Emotions and Reasoning at Work
Chapter 2 – An Emotional Blueprint
Section II - Understand Your Emotional Skills
Chapter 3 - Read 'Em Right - Identifying Emotions
Chapter 4 - Get In the Mood – Using Emotion to Facilitate Thought
Chapter 5 - Crystal Ball - Understanding Emotions
Chapter 6 - Once More, With Feeling - Managing Emotions
Chapter 7 - Measuring Emotional Skills
Section III - Develop Your Emotional Skills
Chapter 8 - Read 'Em Better - Improving Your Ability to Identify Emotions -
Chapter 9 - Get In the Right Mood - Improving Your Ability to Use Emotions to Facilitate Thought
Chapter 10 - Polish the Crystal Ball - Improving Your Ability to Understand Emotions
Chapter 11 - First Time, With Feeling - Improving Your Ability to Manage Emotions
Section IV - Apply Your Emotional Skills
Chapter 12 - Applying Emotional Intelligence on Your Behalf
Chapter 13 - Applying Emotional Intelligence with Others
Chapter 14 – Building the Emotionally-Intelligent Manager
Appendices
Appendix 1 – Assessing Your Emotional Style
Appendix 2 – Emotional Blueprint
Appendix 3 – Further Reading and Updates